I can assure you that the Nevada Gaming Control Board has very strict standards that gaming manufacturers must comply with to ensure that all games have a reasonable percentage of win, which eliminates the ability to “tighten up”. While I’m sorry to learn that you didn’t experience better luck. We have experienced strong customer demand for virtually all the services that we render with hotel accommodations being no exception and therefore our Laurel Lounge can become crowded. I trust you would enjoy one of these fabulous remodeled rooms which offer a refrigerator, coffee maker and safe.
We are also excited about our remodeled South Tower rooms.
I’m pleased to mention that we are updating our rooms with fresh paint, new carpeting and mattresses where needed, some new furnishings and other projects which we will continue through 2020. We are delighted to learn that you enjoyed the basket of goodies, our restaurants, Laurel Lounge food offerings and received friendly service from our staff, however we are very sorry to learn that you didn’t fully enjoy your stay. Thank you for sharing your comments regarding your recent visit to Harrah’s Laughlin.
